Donate a Car to the Charity
of Your Choice
Frequently Asked Questions (FAQ)
Click the questions below to go to the answers
1. What can I donate?
2. How do I donate my vehicle?
3. My car hasn't run in years. Can I still donate it?
4. What if my vehicle is not registered?
5. What if I do not have insurance?
6. When will you pick-up my car??
7. Can you pick up my car from any location?
8. Do I have to pay for my vehicle to be towed? Who pays for the tow?
9. Can I drop off my vehicle? Where??
10. Can I donate my car to another charitable group??
11. Is my donation tax deductible?
12. When will I receive my tax receipt?
13. The submission form will not accept my serial number?
14. How do I donate my boat?
15. Can I phone you?
Answer not here? - Ask us -
1. What can I donate?
A: We accept most vehicles including but not limited to cars, trucks, vans, SUV’s, trailers, RV’s, boats, and even airplanes! There are a few conditions that must be met in order for your vehicle to qualify.
- Donation has to be made by the registered owner.
- Vehicle must be registered in Canada.
- We cannot accept vehicles with major parts missing. Vehicle must be in ‘complete’ state.
- We cannot accept vehicles with insurance claims against them.
- We cannot accept vehicles with liens or encumbrances on them.
- We cannot accept vehicles that have been written off
- We are able to accept vehicles with body damage, granted there are no insurance claims on it.
2. How do I donate my vehicle?
A: To donate your vehicle, follow the steps below.
- From the home page, select the tab ‘Donate Now’. Here you will be asked to answer a few simple questions to qualify your vehicle.
- Fill out the donation form with your vehicle information, contact information, and select the charity you wish to donate to.
- You will then be taken to a page to review the details you have entered, agree to the terms and conditions, and submit your vehicle for donation.
- You will then be given any further instructions required such as where to drop off your vehicle, or towing instructions if your vehicle requires that we pick it up.
- You can confirm that your submission was accepted by checking your email. We will send you a confirmation email telling you that it has been received. If you do not see this in your inbox, please check your junk mailbox, as sometimes it will automatically be put into that folder depending on your email provider.
- If we are towing your vehicle, we will contact you shortly to arrange a convenient time for pick-up.
3. My car hasn't run in years. Can I still donate it?
A: Yes, we can accept non-running vehicles. In this case, we will arrange to have your vehicle picked up by one of our towing agents.
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4. What if my vehicle is not registered?
A: Legal proof of ownership is required. Therefore, we would need to receive the most current vehicle registration, even if it is expired. If you do not have this, you can obtain a ‘proof of last vehicle registration’ letter from your local registry office.
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5. What if I do not have insurance?
A: If your vehicle is being recycled, you no longer require insurance on the vehicle once it has been picked up by our towing agent. If your vehicle is going to auction, we advise that you keep insurance on your vehicle until the vehicle has sold. We will notify you by email when your vehicle has been sold.
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6. When will you pick-up my car?
A: After submitting your vehicle online, you will be contacted by our towing agent within a few business days. At that time, you can arrange the most convenient time for pick-up of your vehicle.
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7.Can you pick up my car from any location?
A: We service several areas across Canada and are continually adding new locations. If we do not currently service your area, we will find an agent to pick-up your vehicle upon receiving your online submission. We will accept any donation within Canada, so if you don’t see your city on our list, select the nearest location to you from the drop down list, even if it's in another province. Once we receive your information, we will begin the process of locating an agent for you. We are always expanding our area of coverage; however we do put priority on submitted vehicles.
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8. Do I have to pay for my vehicle to be towed? Who pays for the tow?
A: You do not have to pay for your vehicle to be towed. If the vehicle is recycled, the towing cost is included. If your vehicle is sent to the auction, the towing cost is deducted from the sale price of your vehicle. You will not be charged for any of the expenses involved in donating your vehicle.
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9. Can I drop off my vehicle? Where?
A: Dropping off your vehicle at our selling agent is incredibly beneficial for the charity because it eliminates the towing cost from the donation. If you are able to drop off your vehicle, you will be given the closest location upon answering the questions at the beginning of your online submission. Once you have submitted you vehicle, you will be given more detailed information about the drop off location and process.
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10. Can I donate my car to another charitable group?
A: Yes, if you have a vehicle you would like to donate, please submit your information indicating in the other comments that this charity is your 1st-choice selection. You will still need to select a charity from our drop-down list. This will be used as your 2nd-choice selection should your suggested charity not want to be added to our list, or does not complete the sign-up requirements by the time we process your vehicle.
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11. Is my donation tax deductible?
A: Yes, your donation is tax deductable. You will receive a tax deductable receipt directly from the charity you choose.
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12. When will I receive my tax receipt?
A: After the sale of your vehicle and our accounting process is complete, we will send you a letter confirming your donation has been sent to the charity. You should then receive your tax receipt from the charity within approximately 6 weeks.
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13. The submission form will not accept my serial number?
A: Our online form is set up to only accept serial numbers with 17 digits. If you have a vehicle that is prior to 1980, or if you are donating a boat, motorcycle, trailer, or another type of vehicle that does not meet this requirement, please add zeros to the end of your serial number to total 17 digits.
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14. How do I donate my boat?
A: You will need to start by filling out the online submission form. In most cases, the boats will need to be dropped off at our nearest sales agent as not all companies are capable of picking them up. Each donation can vary, so any specific details that need to be addressed will be done once the submission has been made. For problems relating to entering the boats serial number, please see faq #13.
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15. Can I phone you?
A: Our main goal is to maximize the amount of money that is sent directly to the charities. In order to do this, we realize that the less overhead we have, the more money will go directly to the charities. In order to reduce the expense of a manned telephone line, we have gone with the online system to reduce costs. All donation information is taken online, and all queries are responded to online. If you would still like to speak with someone, please submit a query online requesting this, and we will have a representative call you back. We appreciate your understanding in wanting the most for the charities.
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